Terms of sale and use

Who we are

The Fit Muslim (“we”, “us”) runs this website and its shop. You can reach us through our contact page.

These terms

They apply when you use this site or the The Fit Muslim app, and to every order you place. Please read them before you buy. How we handle your data is in our privacy policy.

Orders

When you place an order and your payment goes through, we email you a confirmation — that's when our agreement with you begins. If you're under 18, please ask a parent or guardian to place the order.

Occasionally we may have to cancel an order — for example if an item has sold out or a price was shown wrongly. If that happens we'll tell you and refund everything you paid.

Prices and payment

Prices are in US dollars (USD). If your card is in another currency, your bank converts the amount when you pay. Delivery, and any tax that applies, are shown at checkout before you pay.

You pay by card through Stripe, our payment processor. Your card details go straight to Stripe — we never see or store them.

Delivery

We ship physical goods worldwide. We dispatch within 2 working days of payment, and most parcels arrive 5–15 working days after that; these are estimates, not guarantees. Any import duty or tax your country charges is yours to pay. Costs and details are on our delivery page.

Returns and refunds

Unused items can be returned within 14 days of delivery, and a planner that arrives damaged or misprinted is replaced free. How to return something, and when refunds arrive, is on our returns page. None of this affects your rights as a consumer under the law where you live.

Digital downloads

A download is for you and your own family to use and print at home. Please don't share, sell or publish it. Once downloaded it can't be returned, but if a file is faulty we'll fix it or refund you.

The personalised plan

It is for ages 14 and over. It is general guidance on food and exercise. It is not medical advice, and it doesn't diagnose or treat anything or replace your doctor, dietitian or physiotherapist.

See a doctor before you start if you are pregnant or breastfeeding, have a medical condition (such as diabetes, or a heart or kidney condition), take regular medication, have had an eating disorder, or are recovering from an injury. Stop and get medical help if training causes pain, dizziness or you feel unwell.

Your plan is drafted with the help of an AI model from the answers you give us, checked automatically, and read and approved by our coach before you see it. It is only as accurate as those answers, so please keep them honest and up to date.

We take out the allergens you tell us about and check for where they commonly hide, but we can't control how food is made or labelled — always check the label yourself.

Plan billing and cancellation

Your first plan is free. After that, monthly revisions are a subscription, paid in advance by card through Stripe each month on the date you subscribed, at the price shown when you subscribe. If the price ever changes, we'll email you before it applies to you, and you can cancel.

You can cancel any time from the billing section of your account, or by writing to us. You keep your plan until the end of the month you've already paid for and won't be charged again. We don't refund part of a month that has already started.

If a payment fails, we'll email you so you can update your card. If it still can't be collected, the subscription may be paused or ended.

Your account

Please give us accurate details and keep your password to yourself — you're responsible for what happens under your account. We may suspend an account that's used to break these terms. You can delete your account at any time from Account → Settings.

Reviews

A review should be honest and about your own experience. A review from someone who bought the product appears straight away; any other is read by us first. We remove reviews that are abusive, off-topic or share someone's personal details. By posting a review you let us show it, with your account name, on this site.

Prayer times and free tools

Prayer times, the qibla direction and our calculators are worked out from the information you give and standard methods, so they can differ from your local masjid's timetable — where they do, follow your masjid. Calculators give estimates, not medical advice.

Our content

The planner's pages and illustrations, our plans, recipes, writing, logo and this site belong to The Fit Muslimor to the people who licensed them to us. You're welcome to use them for yourself and your family; please don't copy, resell or republish them without our written permission.

Our responsibility to you

If we break these terms, we're responsible for loss you suffer that was a foreseeable result of that — not for loss nobody could have foreseen. We sell to individuals for their own and their family's use, so we aren't responsible for business losses. Apart from the cases below, our total responsibility for an order is limited to what you paid for it.

Nothing in these terms limits our responsibility where the law doesn't allow it to be limited — for example for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer.

We work to keep the site available and accurate, but we can't promise it will always be uninterrupted or free of mistakes.

Changes to these terms

We may update these terms from time to time; the date at the top shows the latest version. The terms that apply to an order are the ones on this page when you placed it. If a change affects your plan subscription, we'll email you before it takes effect.

Contact

Questions about these terms or an order? Write to us through our contact page and we'll reply within two working days.