Contact
Talk to a real person
About an order, a return, the planner or your plan — we reply within two working days.
Reply to any email from us
Your order confirmation, your dispatch note and your plan emails all come from us — just reply to one and it reaches the team.
Where's my order?
Most parcels arrive 5–15 working days after dispatch, depending on where you are.
- Step 1
Check your confirmation email
It has a link to your order, and shows what you bought and where it's going.
- Step 2
Watch for the dispatch email
We send it when your parcel leaves us — within 2 working days of payment — with a tracking number whenever the delivery service gives us one.
- Step 3
Or open your account
Ordered while signed in? Account → Orders lists every order and where it's up to.
Still nothing after the estimate? Get in touch with your order number and we'll chase it.
Ordering for a madrasah or school?
Tell us how many planners and where they're going, and we'll quote you.