Delivery, worldwide

What delivery costs

One delivery charge covers the whole order, however many planners are in it. The exact amount is shown at checkout before you pay.

Where we ship

Worldwide. Enter your address at checkout and we'll send it there.

Some countries charge import duty or tax on parcels from abroad. If yours does, it's collected by your postal service or courier and isn't included in our price.

When it arrives

We dispatch within 2 working days of your payment. An order paid at the weekend or on a public holiday counts from the next working day.

Then, usually 5–15 working days to reach you, depending on where you are. These are estimates, not promises: once a parcel leaves us, the post sets the pace.

Where's my order?

Your order confirmation email has a link to your order. We email you again when it's dispatched, with a tracking number whenever the delivery service gives us one.

Ordered with an account? Account → Orderslists every order and where it's up to.

Getting the address right

Please check it at checkout. If you spot a mistake, write to us straight away with your order number — we can change it until the parcel has been dispatched.

If something goes wrong

Not arrived? If it still hasn't come by the end of the estimate above, tell uswith your order number and we'll chase it with the carrier.

Arrived damaged or misprinted? Send us a photo within 14 days of delivery and we'll replace it free, postage included. Changed your mind instead? Unused items can come back within 14 days — see returns.

Digital downloads and the plan

Nothing is posted. A download is in your accountthe moment you've paid, and your personalised plan opens in your plans once our coach has approved it.